"Earn Customers for life with Microsoft Dynamics Customer Service"
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to resolve problems and ensure peace of mind. Give your teams the right tools to handle routine requests and resolve more complex issues.
Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.
Explore Dynamics 365 Customer Service Capabilities
Deliver value at every touchpoint and personalize every interaction. Better anticipate customer needs by using Dynamics 365 Customer Insights for a 360-degree view of each customer's journey.
Target the right audience and focus on the highest-priority leads by leveraging data from Dynamics 365 Customer Insights. Set up multiple lead-scoring models to enrich customer engagements.
Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line.
Adapt marketing to your needs using tools like no-code visual editors that simplify build-and-deploy processes for the web and mobile apps.
Create a single, consistent service experience through a threaded view of the customer experience. Ensure that every customer receives a unified experience, even if their case is transferred between agents or across channels.
Enhance marketing campaigns and inform target segments with customer journey and segment APIs that can be used to integrate directly with Dynamics 365 Marketing and external systems.
Optimize agent performance and improve customer engagement by analyzing operations and interactions using Dynamics 365 Customer Service Insights, sentiment intelligence, and supervisor experiences.
Create a single view of prospects and unify data across contacts, leads, and customers with Dynamics 365 Sales. Identify, target, and close top accounts with personalized, account-based content and nurture activities.
