Along with a well-defined process and methodology it is possible for kefify to offer its services in support customers from offshore. This is a cost-effctive methodology for the client since the overheads involved in having maintenance personnel onsite is eliminated and the time zone differences are leveraged effectively. and industry domain knowledge such that it adds value to every implementation.

Kefify Support and maintenance services is an offering from kefify to offer unprecedented level of comprehensive support and work as an extended arm of the customers IT team.

Kefify services address core needs of support required by customers namely

- Support Program And Resource Management

- Knowledge Transfer and Trainings

- Critical Notifications

- Timely and Managed Support

- System Updates

Kefify services address core needs of support required by customers namely

Kefify provides hyper care support, and steady-state support once the application has stabilized. We provide all types of support levels i.e. L1, L2 and L3, Brief description of different support options are given below: and industry domain knowledge such that it adds value to every implementation.

L1: It is the initial level of maintenance provided by the user help desk. It typically addresses end-user queries and co-ordinates with offshore They help to screen the issues and assign them to the appropriate party/owner.

L2: It deals with support tickets that can be resolved by doing basic configuration in the application or suggesting workarounds.

L3: It deals with tickets requiring code changes or may be required to fall back on the product vendor.