"Resolve Service issues the first time, every time with Microsoft Dynamics Field Service"
Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.
Predict, detect, and resolve field service issues before your customers even know there's a problem, ensuring consistent and dependable operations. Dispatch technicians when and where they're needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.
Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.
Explore Dynamics 365 Field Services Capabilities
Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors and transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization while responding to delays, cancellations, and urgent work. Effectively manage asset history to keep technicians up to date, or connect to Dynamics 365 Finance and Dynamics 365 Supply Chain Management to synchronize data down to the truck level.
Get a 360-degree view of customer assets, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations.
Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance.
Gain customer insights by automatically sending personalized surveys after field service calls using Microsoft Power Automate, and improve proactive service with AI-based suggestions for IoT alert actions and for incident type selection on work orders.
Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time and continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.
Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.
